Terms of Service

Rescheduling

Payments may be reapplied without extra cost with complimentary rescheduling if hazardous weather conditions exist at the scheduled time of charter, subject to vessel availability and owner approval.

Cancellation Policies

Vessels Up to 99 ft

Cancellation is permitted up to 3 business days before departure with written email notice. Refundable card payments are returned minus merchant processing fees; wire, Zelle, and bank transfers follow the refund policies outlined below. Payments become non-refundable within 3 business days of departure unless hazardous weather or other qualifying conditions apply.

Vessels 100 ft and Larger

Cancellation is permitted up to 5 business days before departure with written email notice. The same refund structure applies as for smaller vessels. Payments become non-refundable within 5 business days of departure unless qualifying conditions exist.

Vessel-Specific Cancellation Policies

Individual vessels may have customized cancellation terms. Certain vessels require full payment 14 business days prior to departure. Failure to pay by the deadline results in booking cancellation and forfeiture of payments made.

Catering Cancellation

All catering orders are non-refundable if canceled less than 36 hours prior to your scheduled departure time due to the perishable nature of food.

Application of Payments

Payments cover administrative tasks, vessel reservations, water toys, equipment, and provisioning. Deposits remove dates from availability. Payments are non-refundable except for hazardous weather or specified qualifying conditions with advance notice.

Holiday Policies

All non-catering payments are refundable with 14 business days written cancellation notice prior to holiday charters. Card refunds are returned minus original merchant fees. Cancellations within 14 business days forfeit all payments unless hazardous weather or qualifying conditions exist. Full balance is required 14 business days prior to departure. Charter modifications require more than 14 business days advance notice and owner/vessel representative approval. Catering payments are fully non-refundable within 14 business days of holiday charters.

General Payment Policies

Cards on file will be used to process final balance payments. Missing payment deadlines results in charter forfeiture. Cards may be charged for outstanding balances on no-shows. A physical card and matching government-issued ID are required for boarding verification.

Charter totals exceeding USD $10,000 require wire transfer, Zelle, Bank of America transfer, or accepted digital currencies (Bitcoin, Ethereum, or XRP).

Processing fees: 3% for US cards and 5% for international cards on vessels priced USD $2,500 or higher.

Within 24 hours of departure: Only Zelle, wire transfer, bank transfer, or digital currencies are accepted — no credit cards.

Payment Deadlines

• Vessels up to 99 ft: full payment 3 business days before departure
• Vessels 100+ ft: full payment 5 business days before departure
• Multi-day charters or totals exceeding USD $10,000: customized deposits via wire/bank with full balance 7 business days before departure

Missing payment deadlines results in cancellation and deposit forfeiture. Split payments from multiple cards or parties are not accepted. All credit card payments must be from one primary guest on one card only. Virtual credit cards, prepaid cards, and checks are not accepted.

Credit Card Security and Verification

Transactions of USD $2,500 or more require 3D Secure authentication. Additional identity verification may be required. Unverified or suspicious transactions may be refused, requiring alternative payment.

Cryptocurrency Payments

A 1.9% conversion and processing fee applies to cryptocurrency transactions, covering exchange fees, liquidity spreads, and operational costs. Charterers are responsible for transfer fees. Transferred amounts must equal the full outstanding balance. Charterers must verify wallet addresses; incorrect transfers may result in permanent fund loss. Cryptocurrency transactions are final and irreversible.

Hazardous Weather Conditions

For day charters (multi-day charters excluded), hazardous weather must exist at the scheduled departure time. Qualifying conditions include:

• Named storms with centers within 5 miles of Miami
• Named storms actively affecting Miami local inland waters
• Severe storms forecasted to persist over 4 hours in Miami inland waters
• Severe weather advisories for Miami local inland waters with sustained winds exceeding 30 mph and/or wave swells beyond 3 feet

General marine advisories for ocean or open waters do not apply, as charter vessels use protected inland waterways.

Other Cancellable Conditions

Unforeseen circumstances such as immediate family death or hospitalization may qualify for a deposit return. Medical documentation is required.

Non-Cancellable Conditions

Scattered showers, overcast conditions, or a forecasted chance of rain are not considered cancellable weather conditions. News coverage without official state or federal travel restrictions does not constitute cancellation grounds.

Refunds and Payment Processing

• Card Payment Processing Fees: Refunds for vessels priced USD $2,500 or higher are issued minus 3% (US cards) or 5% (international cards) merchant processing fees.
• Wire Transfer Refunds: Returned to the original source minus a USD $30 wire processing fee reflecting bank charges and administrative costs.
• Zelle and Bank of America Transfers: Returned in full to the original source with no processing fees.

Catering and Food Orders

A minimum of two platters per charter is required; fewer orders will be canceled. Orders must be placed a minimum of 36 hours before departure. Orders are non-refundable if canceled within 36 hours due to the perishable nature of food. Holiday dates may impose additional restrictions. One Marine Group LLC is not responsible for any allergy or adverse reactions to catering. Food is processed in facilities that may contain milk, eggs, nuts, and seafood. Catering is provided by third-party vendors.

Minimum Gratuity

Charterers agree to a minimum 15% gratuity based on the vessel charter retail price.

Sale of Charter Vessels or Unforeseen Unavailability

If a vessel is sold, damaged, or becomes inoperable, the Company will make reasonable efforts to provide a comparable replacement. Alternatives may cost more; charterers pay any price difference. If no suitable replacement exists, the booking is canceled with a full refund.

Pricing and Availability

Pricing and availability are offered on a first-come, first-served basis. Holiday pricing may differ from standard rates. Quoted prices are valid for 24 hours from the time of quotation and are subject to change based on market conditions and demand. Base prices exclude Florida sales tax. Vessels remain open until deposits are received. Pricing reflects idle-speed local cruising; long-distance or high-speed charters may incur additional fuel charges.

Jet Ski Rentals

Independent third-party vendors provide jet ski rentals; the Company does not own, operate, manage, or maintain jet skis, acting solely as a facilitator. Charterers acknowledge familiarity with Florida personal watercraft laws and Miami-Dade County regulations. Vendors may require refundable damage security deposits. Charterers understand that if they or their guests damage the charter vessel through jet ski use, the charterer pays full repair costs. Maximum two jet skis are permitted per vessel. Rentals are appointment-only; late arrivals forfeit time without rescheduling or refund.

Water Toy Add-Ons

Seabob and Flitescooter rentals are special-order items from independent vendors. Full payment is collected at booking. A minimum of 48 business hours cancellation notice is required for refunds; cancellations within 48 hours incur a USD $100 fee per item. Vendors may require refundable damage security deposits. Damage to vessels through water toy use makes charterers responsible for repair costs. Unused rental time or early termination does not justify refunds.

Third-Party Watersport Vendors

Charterers may request watersport activities from independent vendors including water toys, towables, paddleboards, electric surfboards, inflatables, jet skis, flyboards, and equipment. The Company does not own, operate, manage, or maintain these items, acting as a facilitator. A minimum of 48 business hours cancellation notice is required for refunds. Crew members are not responsible for the safekeeping, supervision, instruction, or operation of third-party watersport items. Participation carries inherent risk; charterers agree to follow vendor safety instructions.

Promotions, Offers, and Discounts

All offers are inclusive of 7% Florida sales tax. Weekday deals are valid Monday through Thursday only and exclude holidays and special events. Coupon codes apply only to the named vessel, not all vessels listed on the website.

Discounts are validated at charter end and applied to final billing. Only one coupon or offer per vessel per booking; offers cannot be combined or stacked. Unless explicitly stated, discounts exclude gratuities, fuel surcharges, catering, beverages, water toys, third-party add-ons, dockage, pickup/drop-off fees, and incidental charges.

Offers are valid for new bookings only and are non-retroactive. Offers are non-transferable with no cash or store credit value. The Company reserves the right to modify or cancel offers at any time.

Contact Us

If you have any questions about these Terms of Service, please contact us.